Return Policy

At Tularosa Boots, we understand that sometimes a product may not meet your expectations or fit your needs. That's why we have a hassle-free returns policy in place to ensure your satisfaction.

If you are not completely satisfied with your purchase, you can return the item within 14 days of receiving it. We accept returns for any reason, whether it's a sizing issue, a change of mind, or a defect in the product.

To initiate a return, simply contact our customer service team here with your order number and the reason for the return. They will provide you with a return authorization number and guide you through the process.

When returning an item, please ensure that it is in its original condition, unworn, and with all tags and packaging intact. We recommend using a trackable shipping method to ensure that your return reaches us safely.

Once we receive your returned item, our team will inspect it to ensure that it meets our return criteria. (Worn sole and used leather vamps will void return). If everything is in order, we will issue a refund to your original payment method within 5 business days.

If you received a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund, and we may cover the return shipping costs in such cases.

For exchanges, please follow the return process outlined above and place a new order for the desired item. This will ensure that you receive your new item as quickly as possible.

We will deduct 3% of the original purchase price for any returns or exchanges.

At Tularosa Boots, we strive to provide the best customer service and ensure your satisfaction with every purchase. If you have any questions or concerns about our returns policy, please don't hesitate to contact our customer service team. We are here to assist you and make your shopping experience with us a positive one.